Axeda Acquires Questra

Market Leaders Join to Deliver the Next Generation of Remote Service Software

FOXBORO, Mass. (December 16, 2008)— Axeda, the on-demand remote service software company, today announced the acquisition of the technology and related assets of Questra Corporation. The combination of Axeda and Questra creates the world’s largest and most innovative software company dedicated to delivering breakthrough remote service solutions — transforming the way product manufacturers support their customers.

Today, more than 100 of the world’s leading product manufacturers, including EMC, GE Healthcare, NetApp, Philips and Siemens rely on Axeda and Questra to power their remote service initiatives. This critical mass of customers is indicative of the trend away from costly break / fix service toward delivering products with smart services built-in.

“The Questra team has a proven history of enabling customers to integrate remote service into their business processes,” said Dale Calder, president and CEO, Axeda. “Questra innovations such as a flexible SOA (Service Oriented Architecture), and highly extensible Service Agent combined with Axeda innovations including On-Demand delivery, industry leading security, and deep-featured applications will accelerate our customers’ ability to provide the next generation of service to their customers.”

The acquisition also brings together an extensive array of strategic partnerships developed by both companies, highlighted by Oracle and SAP. Axeda’s partnership with Oracle and Questra’s partnership with SAP demonstrates the importance of enterprise applications as part of a complete remote service solution.

“In the current economy, remote product service solutions and processes provide significant opportunities for a more sustainable service business. As such, our research has already shown a 41% uptick in assets monitored through remote deployments over the last year, and we expect considerable evaluation of these tools over the next twelve to twenty-four months,” say Sumair Dutta, senior research analyst and Bill Pollock, vice president and principal analyst at the Aberdeen Group. “Along with Questra’s assets and technology, Axeda can now look to build on its own presence in the space and engage new markets that can greatly benefit from the efficiencies provided by remote service.”

Axeda’s headquarters will remain in Foxboro, MA, with an additional office in Rochester, NY.

About Axeda
Axeda Corporation delivers secure remote service and support capabilities to some of the world’s leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost, while enabling enterprises to effectively secure, control and track all remote access to critical data centers. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at