Brings deep expertise in advancing the customer experience
MINNEAPOLIS–(BUSINESS WIRE)–Code42, the global leader in cloud-based endpoint data security and recovery, announced today that Eric Wansong joined the company as its senior vice president of customer success. To this role, Wansong brings a 30-year career, during which he specialized in enhancing customer experiences, optimizing customer support operations, and leading services and sales teams.
“Ensuring our customers are successful is our number one mission at Code42. There is no higher calling in our culture than to lead the team that supports our customers,” said Joe Payne, president and chief executive officer of Code42. “Eric is a proven leader and champion for the customer in delivering value across the customer journey. His deep experience and passion make him a great fit for Code42.”
In his new role, Wansong will be globally responsible for post-sale services, education, support, and customer success and expansions. This includes representing Code42 customers and their interests across the company as well as providing them a seamless experience from onboarding to training to customer support.
“With the mounting demands and pressures on our customers to safeguard their data, having a data security partner that is an expert in visibility and recovery has never been more important,” said Wansong. “I am looking forward to further advancing the customer experience. Code42 is uniquely positioned to make it easier and faster for customers to deploy the tools they need to detect, investigate and respond to today’s critical data incidents and rising cyber threats.”
Prior to joining Code42, Wansong was the chief customer officer and executive vice president of global operations at Tangoe. Wansong also has served as vice president of customer advocacy and vice president of global support services at VMware as well as held senior customer success roles at SAP and BusinessObjects.
Code42, the leader in cloud-based endpoint data security and recovery, protects more than 47,000 organizations worldwide. Code42 enables IT and security teams to centrally manage and protect critical data for some of the most recognized brands in business and education. From monitoring endpoint data movement and use, to meeting data privacy regulations, to simply and rapidly recovering from data incidents no matter the cause, Code42 is central to any organization’s data security strategy. Code42 is headquartered in Minneapolis, Minn., and backed by Accel Partners, JMI Equity, NEA and Split Rock Partners. For more information, visit code42.com.
Gerri Dyrek, 844-333-4242
Vice President Corporate Marketing